Privacy Policy
Last Updated: 25/11/2025
1. Introduction
Welcome to TacTac Delivery ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.tactac.tn] or use our mobile application.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
To provide you with a seamless delivery experience, we may collect the following types of information:
Personal Data: Name, email address, phone number, and delivery address.
Financial Data: Payment method details (stored securely via our payment processing partners; we do not store full credit card numbers).
Location Data: Real-time geolocation data to track your delivery address and provide accurate ETA (Estimated Time of Arrival).
Usage Data: Information about how you use the app, including order history, device type, and IP address.
3. How We Use Your Information
We use the collected data for specific purposes:
Order Processing: To facilitate the preparation and delivery of your orders.
Communication: To send order updates, promotional offers, and customer support responses.
Improvement: To analyze usage trends and improve our app features and user interface.
Safety & Security: To prevent fraud and ensure the safety of our drivers and users.
4. Sharing Your Information
We do not sell your personal data. We only share information with:
Merchants/Restaurants: To prepare your specific order.
Delivery Partners (Drivers): Your name, phone number, and location are shared with the driver to fulfill the delivery.
Service Providers: Third-party vendors for payment processing, data analysis, and hosting services.
Legal Obligations: If required by Tunisian law to protect our rights or comply with a judicial proceeding.
5. Location Services
To utilize the TacTac Delivery app, you may need to enable location services on your device. This allows us to:
Show you restaurants/stores nearby.
Allow drivers to navigate to your exact location. You can disable location services in your device settings, but this may limit the app's functionality.
6. Data Security
We implement robust security measures (SSL encryption, secure servers) to protect your personal information. However, please note that no method of transmission over the Internet is 100% secure.
7. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your account and data (subject to legal retention requirements).
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: [support@tactac.tn]
Address: [Ariana, Tunisia]